Worthington Monuments
Refunds & Cancellations
Clear rules for deposits, cancellations, and corrections.
Last updated November 10, 2026.
Because every memorial is custom
Each memorial is engraved to your approved specifications and cannot be resold, so refunds depend on how far the order has progressed.
Before you approve your proof
You may cancel at any time and any payment you made is refunded in full.
After you approve your proof
The deposit or payment becomes non-refundable once you approve the proof, because production and materials are committed. If you need a change after approval, contact us right away; we will make a reasonable effort to adjust the order and may charge for work already done.
If we make a mistake
If the finished memorial does not match the proof you approved, we will correct or remake it at no charge, or refund the amount paid for the affected work if we cannot.
Balance payments
The remaining balance is due before production. If it is not paid, your order stays on hold and no work is started.
How refunds are paid
Approved refunds go back to the original card through Square and usually appear within 5 to 10 business days, depending on your bank.
Contact
To cancel or ask about a refund, contact us as early as you can. Questions: info@worthingtonmonuments.com or support@omnitechsoftwaresolutions.com.
